Event Details
Zoom Meeting
2 April 2024
3:00pm - 4:00pm AEDT
2 April 2024
– 2 April 2024
Zoom Meeting
2 Apr 2024
3:00pm - 4:00pm
2 April 2024
– 2 April 2024
Presenters:
Sarah Barclay
Director and Founder - The Medical Mediation Foundation (MMF)
Sarah is an accredited mediator and also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters degree in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. In 2018, The Medical Mediation Foundation won Mediation Programme of the Year in the National Mediation Awards for its work on the Evelina Resolution Project.
Dr Esse Menson
Consultant Paediatrician & MMF Principal Trainer
Esse became a consultant paediatrician at the Evelina London Children's Hospital in 2006, specialising in Paediatric Infectious Diseases and caring for children with severe and complex infections, immune deficiency and HIV. She is one of the principal trainers working with MMF to deliver training and coaching in understanding and managing conflict to multidisciplinary health and social care professionals around the UK and internationally. She mediates conflicts in healthcare and workplace settings.
Dr Louise Webster
Service Clinical Director I Starship Paediatric Consult Liaison and Palliative Care Teams
Louise is a Child and Adolescent Psychiatrist and Paediatrician and is the Service Clinical Director of the Starship Paediatric Consult Liaison and Palliative Care Teams. Her interests include the psychological care of chronically ill children and their families, staff support, and developing the Medical Mediation Foundation training within Starship. Louise recently completed a D.Mus in Composition.
Event Dates
Date: 2 April 2024
Time: 3:00pm – 4:00pm AEDT
Date: 2 April 2024 – 2 April 2024
Location
Zoom Meeting
Web Conference,
,
Why recognising and managing conflict between families and health professionals’ matters
CHA Leading Thinkers
Zoom Meeting
Web Conference,
,
About
Focus: Why recognising and managing conflict between families and health professionals’ matters: learning from The Medical Mediation Foundation (MMF) training and research in the UK and Australasia.
Conflict between families and healthcare providers in paediatric settings can be traumatic, with lasting impact for all involved- and the child at the centre of the conflict no longer the focus.
Understanding and managing conflict in paediatric healthcare setting is just as important as clinical expertise. However, many health and social care professionals have not received any formal training to help them deal with these difficult and complex situations.
It’s that gap in effective communication between families and healthcare providers that the Medical Mediation Foundation’s conflict management training seeks to address.
In this web conference, Sarah Barclay and Dr Esse Menson from MMF will talk about why recognising and treating the symptoms of conflict matters just as much as recognising and treating clinical symptoms. Currently on a teaching visit to Starship Children’s Hospital in Auckland, they’ll be joined by Dr Louise Webster, a child psychiatrist and paediatrician who has been instrumental in bringing the MMF Conflict Management Program to Starship and will talk about the impact it has had.
A recent paper from the Starship team reported that: “In services where senior staff have engaged in MMF training, there has been a marked reduction in severe conflict situations.”
MMF was set up in England in 2010, with an initial grant from the Department of Health. In 2013, a three-year pilot at the Evelina Children’s Hospital in London provided the evidence base for MMF’s work to expand and grow into the comprehensive Conflict Management Program that it delivers in the UK and now, in New Zealand and Australia. Over the past 10 years, MMF have trained more than 10,000 multi-disciplinary healthcare professionals.
You’ll also hear about the MMF e-learning Foundation course in managing conflict in paediatric healthcare, which is available at discounted rates to CHA members.
Join us for a wide-ranging discussion of an increasingly challenging phenomenon in paediatric healthcare. There’ll be a Q&A with Sarah, Esse and Louise following their presentations.
