Consultation on a Certification Framework for Digital Mental Health Services

19 March 2019

The ACSQH Commission has commenced a project to scope the development of a certification framework and national standards for digital mental health services. Certification of services has the potential to build user confidence, increase adoption rates, and increase consumer choice in digital mental health services.

The Commission is now undertaking consultation with stakeholders. Stakeholder engagement and advice to the project will be led by Dr Peggy Brown AO, Senior Clinical Advisor. Further information about the process is available in the attached fact sheet.

There will be three avenues of consultation, including face-to-face workshops, online sessions and an online written survey, which will explore options for certification and national standards to ensure safety and quality assurance for digital mental health services.

Please note the date of the Melbourne face-to-face workshop has changed to Wednesday 27 March.

Consultation locations, dates and times are as follows:


(half-day workshops):

Orange: Friday 15 March 2019,
9:30am – 1:30pm AEDT

Perth: Wednesday 20 March 2019,
9:00am – 1:00pm AWST

Sydney: Tuesday 26 March 2019,
10:00am – 2:00pm AEDT

Melbourne: Wednesday 27 March 2019, 1:00pm – 5:00pm, AEDT

Canberra: Wednesday 10 April 2019,
10:00am – 2:00pm AEST

Brisbane: Friday 12 April 2019,
10:00am – 2:00pm AEST

Lunch and refreshments will be provided at each of the face-to-face workshops.

Online Sessions:

Online 1: Thursday 28 March 2019,
12:30pm – 2:30pm AEDT

Online 2: Thursday 4 April 2019,
5:00pm – 7:00pm AEDT

Online 3: Friday 5 April 2019,
12:30pm – 2:30pm AEDT

Online 4: Wednesday 10 April 2019,
5:00pm – 7:00pm AEST

Online sessions will be provided via videoconference and Slido. Participation will require access to a computer, tablet or smartphone.

Mental health consumer and carer representatives wishing to participate anonymously in an online session should inform the project team prior to the session.




Stakeholders can register for any of the workshops or sessions by contacting the project team on Please include your preferred format (face-to-face or online), date and time. All registrations received to date have been noted.

Attached is the original invitation letter and fact sheet. For further information on the project, or you can visit or contact Ben Prest, Senior Project Officer at or 02 9126 3600.