Healthcare Without Conflict Masterclass

Introducing a compassionate, evidence-based approach to conflict management in healthcare

Established in 2010, the Medical Mediation Foundation (MMF) is a not-for-profit organisation which has helped more than seven thousand healthcare professionals to identify early signs of conflict and manage them promptly and pro-actively. MMF provides training to treat the symptoms of conflict in healthcare with coaching and mediation, virtually and face-to-face.

About Medical Mediation Foundation

Our expert team of mediators helps families, health and social care professionals to rebuild relationships and explore solutions together. Mediation is voluntary and confidential and has been proven as an effective alternative in de-escalating conflict.

All our training is supported by research, and provides healthcare professionals with the confidence and skills to engage with families and patients managing conflict early as it arises.

About the course

Whether you are a healthcare practitioner who would like to learn the fundamentals, or are planning to embed the principles of conflict management into the culture of an organisation, the training programmes are designed to meet the needs of both.

Our highly sought after training is delivered in 2 levels, each presented in a full-day course by international experts in their fields. Each training course is delivered over 1 day and is capped at 25 attendees to ensure engagement and maximise the learning opportunity. As spaces are limited, be sure to express your interest by 21 October 2022! 
** please note that due to high demands we will only be running the Level 1 course in 2023 and Level 2 in 2024

Level 1

In this introductory course, learn the essentials of early recognition and understanding conflict between families and health professionals.

Level 2
Prerequisite: Completion of Level 1 

In this follow-on course, learn how to manage conflict as a team using the MMF Conflict Management Framework embedding the MMF conflict management culture throughout your organisation. MMF will also provide ongoing online support for graduates of the Level 2 course.

Meet the Course Faculty

The accredited mediators have many years experience of working with health professionals, parents, and children. They come from diverse backgrounds in medicine, medical journalism, healthcare law, and healthcare consultancy.

Dr Sarah Barclay

Founder and Director
Based at Evelina Hospital, UK
Sarah is an accredited mediator and also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters degree in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. In 2018, The Medical Mediation Foundation won Mediation Programme of the Year in the National Mediation Awards for its work on the Evelina Resolution Project.

Dr Esse Menson

Mediator, Trainer, and Coach
Based at Evelina Hospital, UK
Esse became a consultant paediatrician at the Evelina London Children's Hospital in 2006, specialising in Paediatric Infectious Diseases and caring for children with severe and complex infections, immune deficiency and HIV. She is one of the principal trainers working with MMF to deliver training and coaching in understanding and managing conflict to multidisciplinary health and social care professionals around the UK and internationally. She mediates conflicts in healthcare and workplace settings.

Susan Macnaughton​

Mediator, Trainer, and Coach
Legal Mediation Services, AUS
Susan Macnaughton is an English and Hong Kong qualified solicitor who spent her legal career divided between London and Hong Kong. Since moving to Melbourne with her Australian husband in 2016, Susan has started her own mediation and conflict coaching firm, Dispute Logic. She currently provides conflict coaching to Royal Children’s Hospital in Melbourne to help staff identify cases where difficulties may have arisen and develop strategies to manage those cases in a way that supports the health team and the family. Having observed how poor communication and lack of trust can impact families with sick children (or other family members), she has realised how important mediation is in the health field. Susan has become a passionate advocate for mediation between health teams and families, and for the availability of conflict training to health professionals.


Excellent course - should be mandatory for everyone


MMF’s input has been invaluable in bringing the team together to think cohesively about how we work together and take things forward in a unified way.

Band 8 Allied Health Professional

We felt it was the first time that ourselves as parents and the medical team sat down and they listened to us and understood us for the first time.


Brilliant, informative course which is very relevant to my role. Well delivered by knowledgeable trainers. Thank you!

Paediatric Nurse Practitioner

Express your interest here by 21 October 2022

Expressions of interest have now closed

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